Refund Policy – Nolicensecar.com

At Nolicensecar.com, we are committed to providing an optimal customer experience. However, if you are not fully satisfied with your purchase, we have implemented a refund and exchange policy that allows you to return your vehicle under certain conditions. Please read the information below carefully.

  1. Right of Withdrawal
    Under Italian law, you have the right to withdraw from your purchase within 14 days of receiving your vehicle. If you decide to withdraw, you may request a full refund of the amount paid, provided the vehicle is returned in its original condition, without damage or modifications.

  2. Conditions for Refund Eligibility
    To be eligible for a refund, the following conditions must be met:

    • The vehicle must be returned in its original condition, with all accessories, manuals, and accompanying documents.
    • The mileage of the vehicle must not exceed [X] kilometers.
    • The vehicle must not have been damaged or excessively worn and must not have been used beyond a simple functionality check.
    • You must provide proof of purchase, i.e., the sales contract or payment receipt.

  3. Vehicle Return Process
    If you wish to exercise your right of withdrawal, please follow these steps:

    1. Contact our customer service by email at contact@nolicencecar.com or via our online contact form.
    2. Submit your return request within 14 days of receiving the vehicle. Your request should include the following information:
      • Order number
      • Vehicle details (model, make, etc.)
      • Reason for return
    3. Prepare the vehicle for return: The vehicle must be returned in its original condition, with all its accessories and documents.
    4. Vehicle return: You will need to arrange the return of the vehicle to our return address (return shipping costs may be at your expense, unless the vehicle is defective or the withdrawal is in accordance with the applicable right of withdrawal law).

  4. Return Shipping Costs
    Return shipping costs are the responsibility of the buyer, unless the vehicle is defective or the withdrawal occurs under the right of withdrawal conditions (for example, if we made an error in the vehicle description or there is a conformity defect).

  5. Refund
    Once the vehicle is returned and inspected by our team, we will process the refund of the amount paid within 14 days. The refund will be made via the same payment method used at the time of purchase, unless otherwise agreed. Initial delivery costs are not refundable unless the vehicle is returned due to an error on our part or a defect.

  6. Exceptions to the Refund Policy
    Please note that the following vehicles are not eligible for a refund:

    • Vehicles that have been modified or altered in any way that does not correspond to their original condition.
    • Vehicles that have been used abusively or excessively beyond a simple check of their condition.
    • Vehicles that are no longer in “new” condition or that have suffered irreparable damage.

  7. Vehicle Exchanges
    If you wish to exchange your vehicle for another model, we encourage you to contact us to discuss your options. Exchanges are possible under certain conditions and may include additional fees or an adjustment in the price based on the value of the exchanged vehicle.

  8. Warranties and Claims
    In addition to our refund policy, each vehicle purchased at Nolicensecar.com is covered by the statutory warranty. If you encounter any issues with your vehicle, please contact us immediately so we can proceed with repair, exchange, or refund as appropriate.
    For any claims related to a conformity defect or warranty questions, please contact our customer service at contact@nolicencecar.com.

  9. Contact Us
    For any questions regarding our refund policy or to initiate a return or refund request, you can contact us at any time:

We are committed to responding to your inquiries promptly and providing the necessary assistance to resolve any situation.